Returns And Exchanges

If a customer raises a return or exchange request for a defective product, you can share the same with us by dropping in a mail at hello@buddydrip.com . If the defect is verified, We will take 100% responsibility for the same and initiate a refund or replacement.

You can follow the guidelines below to raise a Refund/ Replacement request with us:
1. The defect needs to be communicated to us within 10 days upon the date of delivery.
2. Share images/ videos of the product in full view with the defect clearly visible.
3. Share image of the UID label (Barcode Sticker) attached to the product.
4. Share images of the packaging with the shipping label visible.

However, if the customer raises a return or exchange request for a product with no defects, We will not be liable to initiate a refund or replacement. For example, the customer is looking for a different size, or different colour of the product and raises a return or exchange request.